Logicom has achieved Cisco Customer Experience (CX) Specialization for the MEA region, and becomes the first regional distributor to secure this Specialized status for the countries in which it maintains Cisco contracts, including UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain and Levant.
The Specialization gives Logicom partners an edge to work with Logicom’s Cisco certified professionals to drive incremental business in software and services while building their own Lifecycle Practice based on the Cisco Customer Experience lifecycle.
Via the Customer Experience Lifecycle model, partners can sell more of their services, differentiate themselves with new offers, deliver new managed services, increase product expansion and improve renewal rates. Our goal is simple: to help our partners develop a Customer Success practice with the right people, tools, processes, and infrastructure to best support their customers.
Commenting on the company’s achievement, Varnavas Irinarchos, Logicom Managing Director, said, “We are committed to accelerating partner enablement on Customer Experience across all the regions we cover and increasing Cisco software adoption and renewals. We also look forward to delivering a more structured approach to this important discipline”.